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Michael Leavitt 161,000 LG electric ranges are subject to overheating. These units were sold through the big box stores and major suppliers and should be found everywhere across the United States. These were sold from 2006 through 2012.

QUESTION: What is the risk associated with this recall?

ANSWER: Burn & Fire hazards.

Recall QUESTION: My range is included in this recall. Do I need a new range?

ANSWER: No. LG will schedule a free in-home repair. Follow their directions to confirm the model and serial number, then call and schedule the repair.

SEE IF YOUR UNIT IS PART OF THE RECALL - http://www.lgelectricrangerecall.com/

NEWS from CPSC

U.S. Consumer Product Safety Commission

Office of Communications

Washington, D.C.

FOR IMMEDIATE RELEASE
November 8, 2012
Release #13-031

Firm's Recall Hotline: (855) 400-4638
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908

LG Electronics Recalls Electric Ranges Due to Burn and Fire Hazards

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: LG Electric Ranges

Units: About 161,000

Manufacturer: LG Electronics Inc., of South Korea

Hazard: Burners on the electric ranges can fail to turn off after being switched off and the temperature setting can increase unexpectedly during use, posing burn and fire hazards to consumers.

Incidents/Injuries: LG has received 80 reports of incidents involving burners failing to turn off or the temperature setting increasing unexpectedly during use. No fires or injuries have been reported.

Description: The recalled ranges involve models LRE30451, LRE30453, LRE30755, LRE30757, and LRE30955ST. They were sold in black, white and stainless steel and with a smooth black ceramic glass top cooking surface. The recalled ranges have serial numbers starting with 512, 601, 602, 603, 604, 605, 606, 607, 608, 609, 610, 611, 612, 701, 702, 703, 704, 705, 706, 707, 708, 709, 710, 711, 712, 801, 802, 803, 804, 805, 806, 807, 808, 809, 810, 901, 902, 903, 904, 905, and 906. The model and serial numbers can be found on a label that can be seen by opening the storage drawer at the base of the unit. The electric ranges are about 47 1/2 inches tall to the top of the backguard, 29 inches wide and 28 inches deep.

Sold at: Best Buy, Home Depot, Sears, and regional appliance retailers nationwide from January 2006 to June 2010 for between $800 and $1999.

Manufactured in: South Korea and Mexico

Remedy: Consumers should immediately contact LG to schedule a free in-home repair. Consumers whose burner heat setting cannot be regulated by using the controls or who experience problems with a cooktop burner remaining on, should immediately stop using the recalled electric range until it is repaired.

Consumer Contact: LG; toll-free at (855) 400-4638, from 8 a.m. to 7 p.m. CT Monday through Friday, and from 8 a.m. to 2 p.m. Saturday, or www.LG.com/us and click on Public Notices in the Customer Services section for more information.

Picture of recalled LRE30451 electric range

Diagram of recalled electric range, showing location of model and serial numbers

FAQ’S FROM THE LG WEBSITE

LG Electric Range Recall

November 8, 2012
Electric Range Recall - Frequently Asked Questions

Electric Range Recall - Frequently Asked Questions

Q1. Why are the LG electric ranges being recalled?
Q2. Have there been any reported injuries?
Q3. Can I continue to use my LG electric range?
Q4. How can I tell if my electric range needs to be repaired?
Q5. What is LG doing as a remedy?
Q6. How can I participate in the repair program?
Q7. I no longer have the receipt for the electric range. Can I still participate in the extended lifetime warranty and repair program?
Q8. Can I take the unit back to the store where I purchased it?

Q1. Why are the LG electric ranges being recalled?
A . Some owners of these ranges have reported issues with the operation of their range's controls, including ranges that could not be turned off despite the owner setting the control to the "off" position and/or ranges whose elements heated to a temperature higher than what the control was set at for a sustained period of time. We are taking this action as part of our continued commitment to product safety and to providing the highest quality and service to our customers.
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Q2. Have there been any reported injuries?
A . LG has not received any reports of serious injuries or property damage, but the company is working cooperatively with the U.S. Consumer Product Safety Commission and Canadian safety agencies (Health Canada and the Electrical Safety Authority) to notify LG customers about this program, because it is possible that control failures could result in serious burns and/or household fires.
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Q3. Can I continue to use my LG electric range?
A . Yes, if your range has been operating normally. However, if you have experienced any problems with your controls like those described in the press release (see Q1, above), you should immediately stop using the recalled electric range until it is repaired. If you have not experienced these problems, you may still use your electric range, but you must still schedule a free in-home repair.
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Q4. How can I tell if my electric range needs to be repaired?
A . The products affected by this recall only include certain LG range models with specific serial numbers. The model and serial numbers can be found by opening the storage drawer at the base of the unit. See Below.

Illustration of Location of Model and Serial Numbers

To determine if your product is being recalled, enter its model and serial number at www.lgelectricrangerecall.com, or call to Recall Hotline(US): 1-855-400-4638 for USA between 8 a.m. and 7 p.m. CT Monday through Friday, or 8 a.m. to 2 p.m. CT on Saturday, or Recall Hotline(Canada): 1-866-940-6508 for Canada between 8 a.m. to 6 p.m. ET Monday to Friday.
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Q5. What is LG doing as a remedy?
A . LG is offering consumers a free repair program (all necessary parts and service included). Consumers should call the toll-free number to confirm eligibility and to schedule a no-cost service appointment to ensure continued outstanding performance of their electric range.
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Q6. How can I participate in the repair program?
A . Customers can call the toll-free number for additional information regarding the repairs. Consumers should schedule a free repair as soon as possible. Detailed information and scheduling will be provided by customer representatives through the toll-free number: Recall Hotline(US): 1-855-400-4638 for USA between 8 a.m. and 7 p.m. CT Monday through Friday, or 8 a.m. to 2 p.m. CT on Saturday, or Recall Hotline(Canada): 1-866-940-6508 for Canada between 8 a.m. to 6 p.m. ET Monday to Friday.
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Q7. I no longer have the receipt for the electric range. Can I still participate in the extended lifetime warranty and repair program?
A . Yes. You can participate by registering with LG. No receipt is necessary.
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Q8. Can I take the unit back to the store where I purchased it?
A . No, retailers will not accept the units back nor will they provide any remedy. For instructions regarding participating in the recall, please see Q6.
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